Shipping Information

Shipping & Delivery Information

We're committed to getting your World Eminent Brands pieces to you safely and efficiently.

Free Shipping

On orders over $50

  • ✓ 3-5 business days (local)
  • ✓ 5-10 business days (international)
  • ✓ Tracked delivery

Express Shipping

$12.99

  • ✓ 1-2 business days (local)
  • ✓ 3-5 business days (international)
  • ✓ Priority handling

Store Pickup

Free

  • ✓ Available in Nairobi
  • ✓ Afternoons recommended
  • ✓ No shipping fees

Shipping Rates

Order Value Local (Kenya) International
Under $50 $5.99 $15.99
$50+ FREE FREE
Express $12.99 $25.99

Delivery Times

Local Delivery (Kenya)
  • Standard: 3-5 business days
  • Express: 1-2 business days
  • Store Pickup: Same day (if ordered before 2 PM)
International Delivery
  • Standard: 5-10 business days
  • Express: 3-5 business days
  • Customs clearance may add 1-3 days

How Our Shipping Works

1
Order Placed

You place your order and receive confirmation

2
Processing

We prepare your order (1-2 business days)

3
Shipping

Your order is shipped with tracking

4
Delivery

Your order arrives safely at your door

International Shipping

We ship to over 50 countries worldwide. Here's what you need to know:

Countries We Ship To

We currently ship to most countries in:

  • Africa (all countries)
  • North America (USA, Canada, Mexico)
  • Europe (UK, Germany, France, Italy, Spain, etc.)
  • Asia (Japan, Australia, Singapore, etc.)
  • Middle East (UAE, Saudi Arabia, etc.)
Important Notes
  • Customs duties and taxes may apply
  • Delivery times may vary by country
  • Some countries may have restrictions
  • We provide all necessary documentation

Store Pickup Available

Skip the shipping fees and pick up your order at our Nairobi location:

Address: Superior Arcade Building, 2nd Floor, Shop 27, Accra Road, Nairobi, Kenya

Hours: Monday–Friday: 9:00 AM – 6:30 PM, Saturday: 10:00 AM – 4:00 PM

Get Directions

Logistics Frequently Asked Questions

How do I track my international order?

Once we hand over your package to our international courier (DHL/FedEx), we will email you a direct tracking link. You can also view this link in your Account Dashboard.

Are customs duties included in the price?

International prices do not include local customs duties or VAT for your country. These charges depend on your local government and are usually collected by the courier upon delivery.

What happens if my package is lost?

All our shipments are insured. If your package is confirmed lost by the courier, we will either send a replacement or issue a full refund immediately.

Can I change my address after shipping?

Once an order has left our warehouse, we cannot change the address. However, most express couriers allow you to reschedule delivery via their own portal using your tracking number.