Customer Support

We're Here to Help

Our dedicated support team is ready to assist you with any questions, concerns, or assistance you may need regarding your World Eminent Brands experience.

Phone Support

Speak directly with our support team

+254719179172

Monday – Friday: 9:00 AM – 6:30 PM
Saturday: 10:00 AM – 4:00 PM

WhatsApp

Quick support via WhatsApp

+254719179172

Chat Now

Email Support

Send us a detailed message

info@worldeminent.com

Send Email

Common Support Topics

Order Status & Tracking

Check your order status, track shipments, and get delivery updates.

Returns & Exchanges

Process returns, exchanges, and refunds within our 30-day policy.

Sizing & Product Information

Get help with sizing, product details, and styling advice.

Account & Profile

Manage your account, update information, and reset passwords.

Quick Links

Frequently Asked Questions Shipping Information Return Policy Size Guide Contact Information

Visit Our Physical Store

Address: Superior Arcade Building, 2nd Floor, Shop 27, Accra Road, Nairobi, Kenya

Hours: Monday–Friday: 9:00 AM – 6:30 PM, Saturday: 10:00 AM – 4:00 PM

Note: Physical pick-up available in the shop (afternoons recommended). Deliveries available locally and internationally.

Get Directions

Our Response Times

Phone Calls

Immediate response during business hours

WhatsApp

Within 1-2 hours during business hours

Email

Within 24 hours